Help Center

Documentation, FAQs, and support articles for ACE AI Spark.

All help articles

Using the Content Calendar
Where can I see my credit spending breakdown?
Is there a free trial?
Tips for Better AI Content
Digital Influencer Builder — Create & Manage AI Personas
Writing a good Opening Greeting
Setting up Guardrails
Understanding Your Credit Usage
Connecting Your X (Twitter) Account
Using AI to Generate Text Content
Refund Policy
How to Generate a Short Video
What happens to my credits if I don't use them?
The 280-Character Caption Limit
Managing Drafts & Scheduled Posts
Purchasing Additional Credits
Understanding Your Analytics
How Credits Are Used
Best Times to Post by Platform
File Upload Limits & Supported Formats
Share & Embed Your Avatar Anywhere
How do I export or download my content?
Behind the scenes: the settings we picked good defaults for
Common Error Messages & How to Fix Them
Recovering a Stuck Video Generation
Troubleshooting & common pitfalls
Uploading & Organizing Your Media
How do I connect my social media accounts?
Flow Video Studio — Start a Project & Text-to-Video
Recording a training video that the engine will accept
Connecting Your TikTok Account
What is an AI Avatar?
Quick Post from the Calendar
How does the credit system work?
LinkedIn Personal Profiles & Company Pages
YouTube Scopes & Limited Use Compliance
Welcome to ACE AI Spark
Platform Media Limits
Quick Start: Your First 10 Minutes
Sharing your avatar (Share Links + Embed)
What is Scene Builder?
How do I customize my dashboard theme?
How to Make a 60+ Second Video
Connecting Your LinkedIn Profile
Refunds for Failed Generations
Creating AI-Generated Images
Choosing the Intelligence Model
How do I upgrade or downgrade my plan?
Choosing the Right AI Model
Is my data secure?
Flow Video Studio — AI Expand prompts (built-in styles and your own)
What video lengths can I generate?
Analyzing Post Performance
What happens if a scheduled post fails?
How do I delete my account?
Using the Video Flow
Building Objectives
AI Character in Motion — Transfer Any Motion to Your Character
Flow: The Three-Screen Storyboard Workflow
Image Generation: Aspect Ratios, Resolution & Best Practices
Navigating the Dashboard
Customizing Your Theme
Writing a great System Prompt
Updating Payment Information
Using Media Library Assets in Posts
Flow Video Studio — Reorder in Arrange Mode
Choosing a Replica (the face + voice)
Posting to Multiple Platforms
How do I cancel my subscription?
Fixing Connection Issues
Multilingual conversations
Magic Pen: Vision-Based Caption Generation
Managing Connected Accounts
Editing Reference Images for Influencers
Anatomy of a great persona
How to Create Your First Post
Connecting Your Facebook Page
Managing Your Subscription
Understanding the Credit System
Editing AI-Generated Content Before Publishing
Scheduling Posts for Later
What can I generate with ACE AI Spark?
Creating AI-Generated Videos
Contacting Support
Comparing Performance Across Platforms
Can I use my own images in AI video generation?
Video Quality Tiers Overview
How to Cancel Your Subscription
Annual Billing & Discounts
Why Did My Post Fail?
Live Avatar FAQ
Connecting Your Instagram Account
AI-Powered Insights
Create Your First AI Avatar
Content guidelines for AI generation
How the Pre-Seed Investment Round Works
How do notifications work?
Build a Persona for Your Avatar
Taking the Guided Tour
My Post Looks Different on the Platform
What platforms do you support?
Video Processing Takes Too Long
Understanding Platform Permissions
Reading Your Dashboard Metrics
Terms of Service & Compliance Gate
Adding a Knowledge Base
What are AI-Powered Insights?
How to Reserve an Equity Pack
Getting Started with Live Avatars
Connecting Your YouTube Channel
Sign In with Google
Pronunciation Dictionary
Reconnecting an Expired Social Account
Can I schedule posts across multiple platforms?
Using the Photo Booth Camera Capture
Setting Up Your Profile
TikTok Publishing Requirements
The [Cost | Balance] Credit Badge
AI Music Generation